Privacy Policy
At Canadian Appliance Recycling Enterprises (CARE), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal information when you interact with us, whether online at careappliances.ca, in-store, or through any other communication channel (e.g., phone, SMS).
By using our services or providing us with your personal information, you consent to the terms outlined in this Privacy Policy.
Your personal information will not be used for any other purpose, except with your consent, or as required by law. It will not be shared or disclosed to any other person or organization, except as may be necessary to provide our services to you, to those who need to know that information, or as otherwise authorized by you, where required by law, or where necessary to take precautions against liability. We take appropriate security and other measures to preserve the confidentiality of your personal information and to ensure that it is used for the intended purposes. We will only retain your personal information for as long as is necessary for the fulfillment of purpose(s) for which the information was provided.
In the event that we are acquired by or merged with a third-party entity, or if we sell a part of our business, we reserve the right to transfer or assign the personal information that we have collected from you as part of such merger, sale, or other change of control.
- What Personal Information We Collect
We collect two types of information: personal information and non-personal information.
Personal Information
This is any information that can identify you or be linked to your identity. Examples include:
- Contact Information: Name, postal address, telephone number, email address.
- Transaction Details: Products or services purchased, payment methods, delivery information.
- Account Information: Login credentials for careappliances.ca (username, password).
- Communication Preferences: Preferences for receiving marketing communications.
- Device and Browsing Information: IP addresses, browser type, and other technical data when you visit our website.
Non-Personal Information
This does not identify you individually. Examples include:
- Browser type and version, operating system, referring URL, and browsing behavior on our website.
- Aggregated customer data for statistical analysis, such as demographics or general usage patterns.
- How We Collect Your Information
We collect personal information directly from you in the following ways:
- When you visit our website: Information collected through cookies and web beacons.
- When you make a purchase: Either online, by phone, or in-store.
- When you sign up for our newsletter or other marketing communications: Email or SMS.
- When you contact customer service: Via phone, email, or live chat.
- When you participate in surveys, promotions, or feedback initiatives.
We also collect non-personal information automatically through analytics tools such as Google Analytics and other third-party tools to improve the website experience.
- How We Use Your Information
We use your personal information for the following purposes:
- Transaction Processing: To process your orders, send order confirmations, handle payments, and deliver products.
- Customer Support: To assist you with any inquiries, troubleshoot issues, or provide technical support.
- Marketing and Promotions: To send you emails, SMS messages, or mail about promotions, offers, and product news (only with your consent).
- Improving Services: To monitor and analyze trends, improve our website, and enhance user experience.
- Legal Requirements: To comply with applicable laws, regulations, or respond to legal requests or enforcement from government authorities.
- Text Messaging (SMS) Communications
By providing your mobile phone number, you consent to receiving SMS messages related to your orders, delivery updates, and promotional offers. You can opt out at any time by replying “STOP” to any message you receive.
- Your phone number will only be used for SMS communications with your consent.
- Standard message and data rates may apply depending on your carrier.
- To stop receiving SMS messages, you can reply “STOP” to any message or contact us at sales@careappliances.ca.
- Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, track your preferences, and gather aggregated data about site traffic. You may choose to set your browser to reject cookies, but doing so may limit the functionality of our website.
Cookies help us:
- Store your login details.
- Track items in your shopping cart.
- Monitor site traffic and user behavior to improve services.
You can control or delete cookies through your browser settings.
- Third-Party Services
We may use third-party services, such as payment processors, shipping providers, and marketing platforms, to help us provide our services. These providers will have access to your personal information only as necessary to perform their functions and are obligated to protect your information in accordance with privacy laws.
- Disclosure of Personal Information
We will not disclose your personal information to any third parties, except as necessary to provide our services or as required by law. This includes:
- With your consent: For any additional services or marketing.
- For legal reasons: To comply with laws, government requests, or as part of legal proceedings.
- Security of Your Information
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- Encryption of sensitive data, such as payment information.
- Access control measures to restrict who can view and handle your data.
- Regular security audits and updates to our website and systems.
While we take these precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
- Retention of Personal Information
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected or as required by law. After that, we will securely destroy your information.
- Your Rights and Choices
You have the right to access, correct, or delete your personal information. You can also withdraw your consent to receive marketing communications at any time. To do so:
- Access and correct information: You can update your account details directly on our website or contact us for assistance.
- Withdraw marketing consent: Unsubscribe from email newsletters by using the "unsubscribe" link at the bottom of our emails or reply “STOP” to SMS messages.
- For any other inquiries regarding your personal information, contact us at sales@carecdm.ca
- Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will post the updated policy on this page and revise the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
- Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Canadian Appliance Recycling Enterprise (CARE)
Email: sales@carecdm.ca
Phone: 1-833-227-3275
Last Update: 30th October, 2024